Changed your mind? No problem! Please email us with your order number within 7 days of receiving your order, and we’ll gladly arrange a collection and process your return or exchange—provided the following conditions are met:
- The product must be in its original condition, with packaging unopened, unused, unmarked, and looking new.
- Sale items are unfortunately not eligible for refunds.
- Items purchased as part of a set or kit must be returned as the complete set.
- Return shipping costs will be covered by us once the above requirements are fulfilled.
Due to hygiene and safety regulations, we do not accept returns or exchanges on opened or used skincare products, unless the item is damaged, defective, or incorrect upon arrival.
To initiate a return or refund, please contact our team at contact@seoulbeautysecrets.com
Order Issues (Damaged or Wrong Item)
Received a damaged package or an item you didn’t order? Reach out to us as soon as possible—we’ll make it right.
Missed Deliveries
If you miss a delivery, our courier partner will reach out via SMS or email to reschedule a new delivery attempt.
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